Hotel Security

Phoenix Security’s experience has been gained through the management of security for a number of hotels over the years, such as, the Hilton Group, Jurys inn, copthorne, Travel Lodge, Premier Inn and the Holiday inn to name but a few.

We understand hotels need a certain calibre of staff who understand your customers’ needs; all staff are trained in customer service NVQ Level 2 and given extra training in customer service where necessary, over and above their SIA license requirements. The key to placing a good security operative within a hotel is quite simply in our experience down to very good communication skills, being smart and presentable at all times and able to deal with any potential situation in a very concise but calming manner. We have a pool of reliable and fully trained personnel, who are respectable and proactive; dealing with reception security, key management, guest safety and theft prevention; operating as an integral part of your front and back of house team.

What we do

  • Floor walks
  • Room checks
  • Staff and customer safety Evacuation plan
  • Control guests Provide staff with customer service and conflict management skills

How we do it

Phoenix Security Management Team visits the client to complete a site survey to define the exact service the client requires. The management team will then conduct a risk assessment so that an efficient operational plan can be created.

“As a hotelier new to the North East I spent time researching the right security company to use. Everyone without exception recommended Phoenix security. Not only the company but the personal attention Steve Howe, the MD gives to his customers. For me having access to the man responsible for driving the business is key to swift action if required. Since opening my hotel in June 2012 Phoenix have provided door supervisors three nights a week. They selected the appropriate personnel that represents the core values of my business. Phoenix provide documentation and the right training so you know the staff that phoenix employ have had the relevant legal training. On occasions I have required additional door staff and this was done within minutes. Recently my hotel was the subject of an animal rights protest and I required security support immediately, not only did I get it but it was handled professionally and in a manner that didn’t affect my guests.”

Adam Munday, Hotel General Manager,
Hotel Indigo Newcastle and Marco Pierre White Steakhouse Bar and Grill

Nationwide Coverage

Although we are based in Newcastle upon Tyne, we now have national coverage. Our management infrastructure allows us to slowly but surely expand our expertise into towns and cities that we don’t already have a presence in.

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Challenge 21-25

Challenge 25 is a retailing strategy that encourages anyone who is over 18 but looks under 25 to carry acceptable ID (a card bearing the PASS hologram, a photographic driving license or a passport) if they wish to buy alcohol.

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Phoenix Eye

CCTV, Manned Guarding and security and protection for your premises are just some of the things Phoenix Eye can now help you with

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Education and Training Services

Security and safety training is now available, allowing you and your staff the ability to deal with a wide variety of issues

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