The SIA is an independent organisation that was set up by the Government under the terms of the Private Security industry act 2001. their mission is to help protect society by collaboratively developing and achieving high standards within the private security industry.
When it comes to protecting your staff and members of the public you can’t put a price on security – or on the peace of mind that comes from knowing you’ve got the best people in the private security industry working for you.
That’s why the Security Industry Authority (SIA) created the Approved Contractor Scheme (ACS).
The ACS provides a recognised hallmark of quality within the private security industry. When you choose Phoenix Security you choose a security supplier who is an approved SIA contractor with strict quality controls and management systems.
As members of the SIA Approved Contractor Scheme, we can demonstrate that:
- We have processes in place to monitor and manage service delivery to both customers and consumers.
- We train and develop our people to deliver customer satisfaction and added value to an agreed standard.
- We have developed and implemented an effective management system to continually improve our organisation and its performance.
- We continually measure our performance against key customer and consumer indicators.
- We measure and improve performance against key indicators for the way in which we support the community and the environment in which we operate as well as 84 further performance requirements.
The ACS Standard encompasses all aspects of a security provider’s operation. It takes a holistic view of how well an organisation is managed and an approved organisation must demonstrate to an independent assessor, on an annual basis, that it has met defined standards.